Terms & Conditions

Golf Vietnam by Sdisco appreciates your time and your interest in this website. These terms and conditions apply to your use of this website, including the browse of the website and the purchase of products or services on this website. Using this website means that you agree with these terms and conditions which are subject to amend at any time. If you do not accept these terms and conditions, you can exit the website.

1. Introduction

   When you book a golf tour with website golfvietnam.net, your contract is with Golf Vietnam by Sdisco - Sdisco Travel JSC. with its registered office address at CT2 - C14 Bac Ha Building, To Huu Street, Hanoi, Vietnam, trading as golfvietnam.net (“we”, “us” or “our”)
   Your bookings with us are subject to the following terms and conditions. Please read them carefully as they are legally binding

2. Accuracy of website

   Golf Vietnam by Sdisco ensures that all information and prices published on this website are accurate and these details are subject to change without prior notice. Plus, we make no commitment to the availability of any products or services. Sometimes due to some reasons such as course maintenance, bad weather, or lack of customer demand, some certain facilities may be closed without updates on the website. If the case occurs, we will inform you as soon as possible. If a problem is discovered after we have confirmed your booking then we will make every effort to advise you before your departure but we cannot accept any liability for incorrect information.
   We are not committed to the accuracy of any contents from third-party websites and therefore take no responsibility for any links from this website to other websites.

3. Golf dress code and etiquette

   7You are advised to wear appropriate clothing and footwear and behave in a proper manner whilst on the golf course.
   Some courses may require your handicap certificate before accepting players, so we suggest that you should carry yours when visiting the course, just in case.
   Courses reserve the right to not allow players to play if they do not meet the golf requirements. Courses can deny players’ access to the course for any unacceptable manners in accordance with the management of the course. We cannot be held responsible for such cases. In the event of you cause any damage and loss to the course, the hotel, or any golf partners, it is your responsibility at the time.

4. Playing conditions

   Upon the weather and other factors, the playing conditions of the course can be sadly changed or the course maintenance can happen. Such events are out of our control and therefore we cannot be held responsible for them.

5. Tee times

   After you make a booking of tee times on this website, we will check for availability then give you a “booking confirmation” to your email provided. Please be aware that golf courses reserve the right to alter the confirmed tee times on rare occasions. If your tee time is not available at the time of booking or be changed/canceled by the confirmed golf course, we will try to offer you a suitable alternative. We will inform you of the change before sending you a new booking confirmation email. In case of having any difference between the original cost and the new one, you will be changed or refunded.
   Please also be aware that golf courses reserve the right to pair you up with other golfers in peak times, which means that you can play with golfers not in your party (if you book tee times for 2,3,4,5 or 6 players) or you are required to join another group (if you book solo tee times).

6. Make a bookin

   When you place a booking on this website, you will receive a “booking confirmation” email including details of your booking: tee time(s), price, and tour schedules in case you booking a Vietnam golf tour (upon your request).
   For group bookings, the lead name will be responsible for the entire booking with us and all payments for the booking. He/she takes responsibility to be aware of these terms and conditions and inform his/her party of these terms and conditions.

7. Price and paymen

   We reserve the right to change the advertised price of any golf tee time or golf tour on our website from time to time without prior notice. We try hard to make sure that the current price is the most accurate, but sometimes errors do occur. We will confirm the actual price at the time of booking. If the advertised price is higher than the actual price, we will charge you at the actual price. If the advertised price is lower than the actual price, we will contact you for what decision you would like to make: accept the difference in price or reject your booking.
   Deposit:

   • - We kindly require a deposit of 30% of the total price of the golf tour. This deposit is non-refundable.
   • - For booking tee times, you must make a full payment
   After your booking is confirmed, you are requested to make a payment within 24 hours. If not, we will assume that you no longer wish the reservation and cancel your booking.

8. Methods of payment

   1. Online payment by credit card: We accept many types of credit cards including VISA – Mastercard – PayPal – JCB Card – American Express
   2. Bank transfer: We will send you details about our bank account.
   3. Direct payment in cash: We can make an appointment and our staff will arrive at the meeting place to receive your cash directly. In this case, you have to pay for a surcharge of $2.

9. Cancellation policy

   • 9.1. Cancellations/amendments by you
     If you want to change any details in your booking (number of players in your group, tee times), transfer your booking to another person, or cancel your booking, the lead name who originally booked with us must give us notice by email to [email protected].
     We do not levy any cancellation charges before deposit/payment for your booking. For any amendments or cancellation after payment, the policy will comply with the cancellation policy of the golf course
     Most golf courses have a policy as follows.
     • - Charge 50% of your payment if at least 72 hours before the booked tee time
     • - No refund for cancellation if less than 72 hours before your booked tee time or no show.
     For some courses, they set out the policy as below
     • - Charge 50% of your payment if between 14 to 7 days prior to your tee time.
     • - No refund for cancellation if within 7 days or no show.
     If you wish to cancel a part of your booking, this will be subject to full cancellation terms as set out above.
   • 9.2. Cancellations/amendments by Golf Vietnam by Sdisco
     Occasionally, we can change the details of your booking or cancel it, and we reserve the right to do so. We will advise you of the amendment or cancellation as soon as possible. If the case occurs, we will offer you some following options:
     1. Accepting the amendments of your booking;
     2. An alternative of similar standards;
     3. Accepting the cancellation and receiving a full refund from us.
     If we are forced to cancel your booking because of force majeure, we have no liability to you (see clause 12 as below)

10. Complaints and disputes

    If you have any complaints or experience any problems during your holiday, please inform both us and the relevant course as soon as possible. We believe it is better for everyone to resolve locally with the supplier at the time. However, if the complaint is not resolved promptly, please inform us of your booking reference and all other relevant information by emailing us within 28 days of your return home
    We will respond to your complaint letter within 14 days of receipt. Unless we are able to reply to you within this time, we will provide you with a detailed explanation for the delay and send you a full reply within 56 days
    No liability can be accepted for any complaint which is not informed to us in accordance with terms and conditions on this page

11. Our liability to you

    Our duty is to select accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the hotel accommodation including anything that happens at the accommodation or any acts or omissions of the provider or others. We only have liability to you in cases in which we have not fulfilled that duty or cause damage to you
    We do not accept responsibility and liability for any services not explicitly included in our contract with you. This includes, for example, any additional services and facilities offered by the accommodation provider but not advertised on our website or our brochure.
    We do not also accept responsibility and liability in the following situations:

    1. where the accommodation providers cannot serve you due to force majeure (as defined in clause 12);
    2. where any incurred loss or damage, cost, expenses could not have been foreseen at the time of booking on the basis of the information given to us;
    3. where any incurred loss or damage involves any business activity.
    Our liability to you is to provide you with services that we agreed to provide as set out in our contract with you and under the laws and regulations of the country. If there are any complaints of services arising relevant to local laws and regulations during your holidays, these services will be considered as properly provided.
    If we are found liable to you, the amount we have to pay you will be limited to a maximum of three times the cost of your booking. This limit does not apply to cases involving death or injury caused by our negligence.

12. Force majeure

    In these Terms & Conditions, “force majeure” refers to any unavoidable and extraordinary circumstances or events beyond our control. These may include for example war or threat of war, riots, terrorist activities, the outbreak of a disease, natural and nuclear disasters, fire, adverse weather conditions, and all similar events that make it impossible to travel safely.

13. Law and Jurisdiction

    These terms & conditions and any dispute or claim arising out of or in connection with them and with the contract between we and you shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam
    Both we and you agree that the judicial system of Vietnam shall have exclusive jurisdiction to decide any dispute or claim arising out of or in connection with these terms and conditions and with the contract between we and you.
    If you have any questions or queries about these Terms and Conditions, please contact us before placing a booking via email at [email protected]